PRIVACY POLICY
Effective date: To be completed before launch.
1. Information we collect
Depending on how you use POM, information may include:
- Name, telephone number and email address.
- Account credentials and verification status.
- Property details, photographs and supporting documents.
- Search preferences, booking information and communications.
- Payment references and transaction records.
- Technical information required to operate and secure the app.
POM should collect only information necessary for defined purposes.
2. How we use information
Information may be used to:
- Create and manage accounts.
- Publish and administer listings.
- Facilitate enquiries and bookings.
- Verify users and listing authority.
- Process payments through the applicable payment provider.
- Provide customer support.
- Detect fraud and enforce platform policies.
- Meet legal obligations.
- Improve platform functionality and reliability.
3. Sharing information
Information may be shared with relevant hosts, tenants, authorised agents, service providers and payment partners where necessary for the requested service or another lawful purpose.
POM should not publicly display identity documents, private contact details or other sensitive information without an appropriate legal basis.
4. Data security
POM should implement reasonable technical and organisational safeguards to protect information against unauthorised access, loss, alteration or disclosure.
No digital system can guarantee absolute security.
5. Data retention
Information should be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to legal, accounting, security and dispute-related retention requirements.
6. Your choices and rights
Depending on applicable law, users may be entitled to access, correct, delete or object to certain uses of their personal information.
Requests can be submitted through POM support.
7. Cookies and analytics
If POM uses cookies, analytics tools, advertising technologies or similar features, the policy should explain their purpose and any available consent or opt-out controls.
8. Contact
For privacy questions or requests, contact contact@pom.immo.
Before launch, this policy must be aligned with the actual app architecture, hosting arrangements, payment integrations and applicable data-protection requirements.