HELP CENTER
Find answers to common questions
A. Finding a property
How do I find a property?
Enter your preferred location, select your rental type and dates where applicable, and use the available filters to narrow your search.
Are all properties verified by POM?
POM may review listings and user information according to its verification procedures. A listing being published or a user having a verified profile should not automatically be interpreted as a guarantee of the property’s condition, ownership or legal status.
Can I visit a property before paying?
For long-term rentals, we recommend viewing the property in person or arranging a trusted representative to inspect it before paying. For short stays, follow the booking and payment instructions provided through the applicable booking process.
Can I contact a property owner directly?
Contact options depend on the listing and POM’s communication features. Use the contact method provided on the property page.
B. Booking and renting
How do I book a short stay?
Select the property, enter your dates and number of guests, review the total price and conditions, and submit your booking request or booking confirmation as applicable.
How do I rent a property long-term?
Review the listing, arrange a viewing, discuss the tenancy conditions and ensure that the lease or rental agreement is clear before making payment.
What if a property is unavailable?
Contact the host or support team. POM should display availability accurately where a calendar or availability system is provided.
Can I extend my stay?
An extension depends on availability and the host’s approval. Obtain confirmation of any additional charges before extending.
C. Payments
Who do I pay?
The applicable listing or booking instructions should identify the payment recipient and accepted payment method. Do not pay an agent or third party whose authority to collect payment has not been confirmed.
Does POM charge a commission?
Any applicable platform fees, commissions or service charges should be disclosed before the transaction is confirmed. The amount depends on the approved POM fee structure.
What should I do if I suspect fraud?
Stop the transaction, retain relevant messages and payment evidence, and report the matter to POM immediately.
D. Account and listings
How do I create an account?
Register using the contact information requested by the app and complete any required verification.
How do I list my property?
Select “Become a host” and follow the listing process. You may be asked for property details, photographs, pricing, availability and supporting documents.
How do I correct a listing?
Use the listing-management feature if available or contact support to request a correction.
How do I delete my account?
Submit an account-deletion request through the app or contact POM support. Certain records may need to be retained where required by applicable law.